A letter from Shaily

Transforming organisations,
one team at a time.

I believe that the most profound transformations begin not with frameworks or processes, but with people. Over years, I have learned that when we lead with empathy and equip teams with the right mindset, extraordinary things happen — silos dissolve, innovation flourishes, and organisations discover a resilience they never knew they had.

Shaily Rajwanshi — Agile Transformation Consultant, Coach and Trainer
"

True agility is not about adopting a framework — it is about cultivating a mindset where every individual feels empowered to lead, learn, and create lasting impact.

— Shaily Rajwanshi
My Story

The Journey of Transformation

My path into Agile was never a straight line — and I think that is precisely what makes it meaningful. I began my career with a foundation in Physics, studying at CCS University in India, where I developed the analytical rigour and curiosity that would later shape how I approach complex organisational challenges.

The early years were spent understanding systems from the inside — first through facilitated project work, then through end-to-end testing at Quality Cloud UK, where I witnessed firsthand how software delivery could be transformed when teams embraced iterative thinking. It was there that the seed was planted: the realisation that the biggest bottleneck in any organisation is rarely technical. It is human.

That insight led me to Advance Agility, where for over six years I had the privilege of partnering with some of the world's most recognised brands — American Express, John Lewis, Barclays, Jumio, STC, and Pepsi. I designed and delivered over ten Agile training programmes spanning Scrum, XP, Kanban, SAFe, and DevOps, and led transformation programmes that didn't just change processes — they changed cultures.

As a Senior Agile Coach at QA, I deepened this work across the UK's most demanding industries — coaching teams at Sky TV & Broadband through a large-scale SAFe transformation, empowering Lloyds Banking Group to achieve a 42% improvement in team performance, and leading Agile transformation across Barclays' globally distributed teams, accelerating delivery by 60%.

Today, I am collaborating with the global teams at Infosys Consulting as a Senior Consultant, architecting resilient, Agile futures for enterprise leaders. This is not just a role — it is a mission. A mission to bring the depth of years of independent thinking and hands-on coaching to one of the world's most impactful consulting platforms, helping organisations not merely adopt Agile, but truly become Agile.

17+
Years Experience
10+
Global Clients
10+
Training Programmes
SAFe Practice Consultant (SPC 6.0) Certified to lead enterprise-scale Agile transformations using the Scaled Agile Framework.
ICAgile Certified Coach (ICP-ACC) Professional certification in Agile Coaching, enabling deep team and individual transformation.
Release Train Engineer (RTE) Certified to facilitate and optimise Agile Release Trains for large-scale programme delivery.
DevOps Leader & KMP2 Certified in DevOps Leadership and Kanban Management for end-to-end delivery optimisation.
Professional Journey

Where I've Made an Impact

A selection of organisations where I've partnered with teams to drive meaningful transformation.

Current

Infosys Consulting

Senior Consultant collaborating with global teams to architect resilient, Agile futures for enterprise leaders. Bringing years of coaching expertise to one of the world's most impactful consulting platforms.

March 2026 – Present
QA Ltd

Sky TV & Broadband

Supported Agile teams through a large-scale SAFe transformation, enabling seamless integration of new frameworks across multiple portfolios. Delivered transformation workshops and facilitated SAFe Lean Portfolio Management courses.

2022 – 2026
QA Ltd

Lloyds Banking Group

Coached teams, Scrum Masters, and Product Owners, leading to a 42% improvement in team performance. Delivered ICAgile-certified courses and facilitated Story Mapping Workshops for shared system understanding.

2022 – 2026
QA Ltd

Barclays

Led Agile transformation across globally distributed teams, accelerating delivery by 60%. Optimised dependency management using JIRA Align and coached Scrum Masters to strengthen cross-team collaboration through OKRs.

2022 – 2026
Advance Agility

American Express & Others

Led Agile transformation programmes for American Express, John Lewis, Jumio, STC, and Pepsi. Designed and delivered 10+ training programmes on Scrum, XP, Kanban, SAFe, and DevOps.

2015 – 2022
Foundation

Building the Foundation

Started with end-to-end testing at Quality Cloud UK and facilitated project work at KIIT, building the technical foundation and systems thinking that would shape a career in Agile transformation.

2005 – 2015
The Bookshelf

Books That Shaped My Thinking

A curated collection of books I return to again and again — each one has left a lasting mark on how I coach, lead, and think.

The Lean Startup by Eric Ries
The Lean Startup
Eric Ries

This book fundamentally changed how I think about product delivery. Its principles of validated learning and build-measure-learn loops are at the heart of every transformation I lead.

Coaching Agile Teams by Lyssa Adkins
Coaching Agile Teams
Lyssa Adkins

The definitive companion for any Agile Coach. Lyssa's framework for understanding coaching stances helped me develop my own empathetic, results-driven coaching style.

Turn the Ship Around by L. David Marquet
Turn the Ship Around!
L. David Marquet

A masterclass in intent-based leadership. This book proves that when you give control to people closest to the work, you unlock extraordinary performance — a principle I apply daily.

The Fifth Discipline by Peter Senge
The Fifth Discipline
Peter M. Senge

Systems thinking is the meta-skill behind everything in Agile transformation. Senge's work gave me the language and mental models to help organisations see the whole, not just the parts.

Insights

Thoughts on Transformation

Reflections from the front lines of Agile transformation — leadership, culture, and the human side of change.

Agile Transformation

The ART in SAFe: Why Agile Release Trains Are the Heartbeat of Enterprise Agility

Agile Release Trains are more than a structural construct — they are the living, breathing engine of value delivery in scaled environments. Here's what I've learned from running ARTs at Sky, Barclays, and beyond.

March 2026 6 min read
Leadership

Servant Leadership in Practice: Lessons from 17 Years of Coaching

The best leaders I've worked with share one trait: they lead by serving. After nearly two decades in Agile, here are the patterns I've seen in truly transformational leadership.

February 2026 8 min read
AI & Agile

How AI Is Reshaping the Agile Coach's Toolkit

From GPT-powered retrospective analysis to AI-driven backlog prioritisation — the tools are evolving. But the human element of coaching remains irreplaceable. Here's how I see the intersection.

January 2026 5 min read
Watch Featured Video

Ideas in Motion

I share insights on Agile Transformation, leadership, and the evolving landscape of enterprise agility through video content. From deep-dives into SAFe implementation to reflections on what makes teams truly high-performing.

Read on Medium
Let's Connect

I'd Love to Hear From You

Whether you're navigating an Agile transformation, exploring new leadership approaches, or simply want to exchange ideas about building better teams — I'm always open to a thoughtful conversation. The best insights come from connection.